Shipping policy
Order Cancellation
Once an order is placed, it begins processing immediately and cannot be cancelled.
If you no longer want the item after delivery, please contact our support team to start the return and refund process.
Shipping Protection
If you selected Shipping Protection at checkout, your order is covered in case it is lost in transit.
You may choose a replacement or a full refund if this happens.
Lost or Missing Packages
Please make sure your shipping address is correct when placing your order.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
If a package is lost due to an error on our side, we will take full responsibility and offer a replacement or refund at no additional cost.
Customs & Import Fees
Some orders may be subject to customs or import fees depending on your country.
These fees are not included in the product price and are the responsibility of the customer.
Shipping Time
Shipping times vary by location. Estimated delivery times are shown below:
| Location | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 7–15 business days |
| Australia & New Zealand | 15–25 business days |
| Central & South America | 7–15 business days |
| Asia | 7–15 business days |
| Africa | 15–30 business days |
Please note:
• Processing time is 2–3 business days
• Delivery times do not include customs or clearance delays
Tracking Information
Once your order ships, you will receive a tracking number by email.
In some cases, tracking updates may take a few days to appear.
Tracking Shows “No Information Available”
Some carriers take 2–5 business days to update tracking details.
If your order was placed more than 5 business days ago and tracking has not updated, please contact our support team for assistance.